Terms of Service

1. Acceptance of Terms

By accessing or using SkyLens 360's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Services Description

SkyLens 360 provides professional aerial and ground-based data collection services, including but not limited to:

• Aerial photography and videography using unmanned aircraft systems (drones)
• Ground-based photography and thermal imaging
• 3D photogrammetry and point cloud modeling
• BIM integration services
• Construction progress documentation
• Insurance claim documentation
• Real estate marketing media
• Event coverage and videography

3. Service Agreements and Quotes

All services are provided subject to a separate service agreement or quote acceptance. Quotes are valid for 30 days from the date of issue. Services will commence only upon:

• Written acceptance of the quote or service agreement
• Receipt of any required deposit or advance payment
• Confirmation that all necessary permits and approvals are in place

4. Client Responsibilities

Clients are responsible for:

• Obtaining all necessary permissions and property access rights for aerial and ground operations
• Providing accurate site information, including hazards, restrictions, and access details
• Ensuring the work site is safe for drone and ground operations
• Notifying us of any site changes that may affect safety or operations
• Complying with all applicable laws and regulations
• Prompt payment according to agreed terms

5. Weather and Operational Delays

Drone operations are weather-dependent and subject to FAA regulations. We reserve the right to postpone or reschedule services due to adverse weather conditions, airspace restrictions, or safety concerns. No penalties or fees will apply for weather-related delays. We will work with you to reschedule at the earliest safe opportunity.

6. Intellectual Property and Usage Rights

6.1 Deliverables

Upon full payment, clients receive a license to use the deliverables (photos, videos, 3D models, etc.) for their intended business purposes as specified in the service agreement. SkyLens 360 retains copyright to all original works.

6.2 Portfolio Use

We reserve the right to use project deliverables for marketing, portfolio, and promotional purposes unless otherwise specified in writing. If confidentiality is required, this must be agreed upon before project commencement.

7. Payment Terms

Payment terms are specified in each service agreement or quote. Standard terms include:

• Deposits may be required for larger projects
• Final payment is due within 15 days of invoice date unless otherwise agreed
• Late payments may incur interest charges of 1.5% per month
• Deliverables may be withheld until payment is received in full

8. Cancellation and Rescheduling

Cancellation and rescheduling policies:

• Cancellations made more than 48 hours before scheduled service: Full refund of any deposit
• Cancellations made within 48 hours: 50% of project fee may be charged
• Same-day cancellations: Full project fee may be charged
• Weather-related rescheduling: No penalty, will reschedule at earliest opportunity

9. Limitation of Liability

To the fullest extent permitted by law:

• SkyLens 360 is not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid for the specific service in question
• We maintain comprehensive liability insurance as required by FAA Part 107 regulations
• We are not responsible for data loss due to client device failure, third-party service interruptions, or force majeure events

10. FAA Compliance and Regulations

All drone operations are conducted in compliance with Federal Aviation Administration (FAA) Part 107 regulations by FAA-certified remote pilots. We adhere to all applicable federal, state, and local laws governing unmanned aircraft systems. Operations may be restricted or prohibited in certain airspace, and we will inform clients of any limitations.

11. Privacy and Confidentiality

We respect client confidentiality and handle all project data with care. For detailed information on how we collect, use, and protect your information, please refer to our Privacy Policy. Clients requiring additional confidentiality measures should request a Non-Disclosure Agreement (NDA) before project commencement.

12. Warranty and Deliverable Quality

We warrant that all services will be performed in a professional and workmanlike manner consistent with industry standards. If you are not satisfied with deliverables, you must notify us within 7 days of delivery. We will make reasonable efforts to address concerns, which may include re-flights or editing adjustments at no additional cost, subject to our assessment.

13. Indemnification

Clients agree to indemnify and hold harmless SkyLens 360 from any claims, damages, or expenses arising from: (a) client's failure to obtain necessary permissions or property access rights, (b) inaccurate site information provided by client, (c) client's use of deliverables in violation of applicable laws, or (d) third-party claims related to client's use of our deliverables.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, weather conditions, government restrictions, airspace closures, equipment failure, or other force majeure events.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, or through the courts of Florida.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with any service agreement or quote, constitute the entire agreement between you and SkyLens 360 regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

For questions about these Terms of Service, please contact us: